“I switched to using Lakeland Retreats 12 months ago to provide full property management and maintenance.
Immediately the quality of the service increased, with a much appreciated attention to detail from Adam and Michelle.
Lakeland Retreats completed many outstanding maintenance tasks immediately and fully supported some major refurbishment, essentially project managing the works. All maintenance issues have been resolved proactively, and immediately, to a high standard.
The cleaning is done through Diamond Cleaning, run by Michelle, and this is done to a consistently high standard.
Michelle has also helped coordinate improvements to the interior of the property, and to the Welcome packs provided to guests.
The website has been maintained with up to date photographs, and the recent addition of tasteful video film of the property. Bookings have improved enormously, with very few empty weeks.
Guest comments have supported my own impressions, with an excellent level of satisfaction from all guests. I have no hesitation in recommending Lakeland Retreats to owners of holiday homes in the Lake District.”