Lakeland Retreats Coronavirus update

Book with Confidence – All direct bookings that are affected by a full Cumbria Lockdown will be given the option to move dates or a full refund*

*this cannot apply to third party bookings and will only affect UK travel restrictions

Visiting us

Visiting Us

In order to comply with social distancing rules

  • The doors to our office are now open but please be respectful of social distancing.
  • The keys for your chosen accommodation will be available at the property in a secure key safe and laminated parking permits will be left inside the cottage.

the latest Local updates:

Cleaning

Cleaning Guidelines

We have been working tirelessly to ensure that our retreats are safe and ready for your arrival.

We have created a comprehensive guide for all our team to follow when preparing the cottages for your arrival and this initiative includes:

  • Steam cleaning of all soft furnishings to include carpets, curtains, beds, headboards has been carried out at all our retreats
  • Hand sanitiser has been placed in each property
  • Our cleaners will be supplied with full PPE
  • After each departure, all mattresses and pillows will be sanitised and all protectors changed along with laundry and towels after each change
  • All soft furnishings will be sprayed with a sanitiser
  • Guests will be asked to strip all beds and place their linen and towels in clear plastic bags provided
  • Cleaners will adhere to our COVID19 guidelines
  • AN antibacterial spray will be left in the cottages for guests’ use, along with other basic material

If you would like a full copy of this guidance, please see our cleaner guidelines document (pdf).

Rule of Six

‘Rule of Six’

If you have a direct booking with us and it is affected by the ‘Rule of Six’ in England

  • It is your responsibility to understand whether your booking is affected and whether or not you are able to travel.
  • If there are more than 6 people in your group, you are welcome to change your dates up to 12 months ahead but please contact us, we will be happy to discuss your individual booking.
  • We continue to offer all direct bookings who are affected by a complete UK Government lockdown the option to move their dates. This also includes your chosen property being placed in a local area lockdown at the time of arrival.
  • View the latest government information for England.

 

Tier Response

Tier Response

If you live in an area in England categorised by the government as ‘Very High’ or Tier 3

  • If we are able to open, we will continue to offer all direct bookings who are affected the option to move their dates. This includes your chosen property being placed in a local area lockdown at the time of arrival.
  • Dependent on the start date of your booking you may rearrange your booking to new dates, with no amendment fee by emailing us.
Refunds

Refunds

  • We continue to offer all direct bookings who are affected by a complete UK Government lockdown the option to move their dates. This also includes your chosen property being placed in a local area lockdown at the time of arrival.
  • Dependent on the start date of your booking you may rearrange your booking to new dates, with no amendment fee by emailing us.
  • If you have booked through a third-party, the third parties fees and cancellation policies will apply.

Have a question or query?