Lakeland Retreats Coronavirus update
Book with Confidence – All direct bookings that are affected by a full Cumbria Lockdown will be given the option to move dates or a full refund*
*this cannot apply to third party bookings and will only affect UK travel restrictions
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Visiting Us
In order to comply with social distancing rules
- The doors to our office will remain closed to customers.
- The keys for your chosen accommodation will be available at the property in a secure key safe and laminated parking permits will be left inside the cottage.
the latest Local updates:
Cleaning Guidelines
We have been working tirelessly to ensure that our retreats are safe and ready for your arrival.
We have created a comprehensive guide for all our team to follow when preparing the cottages for your arrival and this initiative includes:
- Steam cleaning of all soft furnishings to include carpets, curtains, beds, headboards has been carried out at all our retreats
- Hand sanitiser has been placed in each property
- Our cleaners will be supplied with full PPE
- After each departure, all mattresses and pillows will be sanitised and all protectors changed along with laundry and towels after each change
- All soft furnishings will be sprayed with a sanitiser
- Guests will be asked to strip all beds and place their linen and towels in clear plastic bags provided
- Cleaners will adhere to our COVID19 guidelines
- AN antibacterial spray will be left in the cottages for guests’ use, along with other basic material
If you would like a full copy of this guidance, please see our cleaner guidelines document (pdf).
‘Rule of Six’
If you have a direct booking with us and it is affected by the ‘Rule of Six’ in England
- It is your responsibility to understand whether your booking is affected and whether or not you are able to travel.
- If there are more than 6 people in your group, you are welcome to change your dates up to 12 months ahead but please contact us, we will be happy to discuss your individual booking.
- We continue to offer all direct bookings who are affected by a complete UK Government lockdown the option to move their dates. This also includes your chosen property being placed in a local area lockdown at the time of arrival.
- View the latest government information for England.
Tier Response
If you live in an area in England categorised by the government as ‘Very High’ or Tier 3
- If you live in an area categorised as ‘Very High’, or are due to stay at a property in an area categorised as ‘Very High’, you may not be able to travel.
- Dependent on the start date of your booking you may rearrange your booking to new dates, with no amendment fee by emailing us.
Refunds
- A full refund will only be made available if your booked dates are affected by a full lockdown.
- If we go into tiers and we are able to open, we will continue to offer all direct bookings who are affected the option to move their dates. This includes your chosen property being placed in a local area lockdown at the time of arrival.
- Dependent on the start date of your booking you may rearrange your booking to new dates, with no amendment fee by emailing us.
- If you have booked through a third-party, the third parties fees and cancellation policies may apply.
- The current cut off date for booking refunds is 11th April 2021