Bookings Terms and Conditions

Please read these terms and conditions carefully. If there is anything unclear please clarify before booking

Please note: LAKELAND RETREATS acts as an agent taking holiday bookings on behalf of the owners of the property. The contract is therefore made between you (the hirer) and the owner of the property for which the booking is made using the terms and conditions set below.

    After receipt of your deposit you will be sent confirmation of your booking. From this point a contract is formed between you and the owner of the property. LAKELAND RETREATS will act as an agent. You are then, legally responsible for the balance due on the holiday. This balance will be due 8 weeks prior to the date of arrival.
    The person booking the property must be over 18 years of age and can certify the booking conditions on behalf of the whole party. The property is available to only the stated number of persons in the description (the owner has the right to terminate the booking if over occupied). No single sex celebrations must be booked without consent from the owner. You must allow LAKELAND RETREATS or the owner access for any maintenance issues or emergencies during your stay.
    Entry into the property will be from 4pm on the day the booking commences, departure must be made before 10am to give timely changeovers. If there are any issues with the property LAKELAND RETREATS must be notified immediately by phone or email. We expect you to leave the property in good order, as you found it. We have an on –call phone for any issues for late arrivals up to 8pm but if you are arriving after this time LAKELAND RETREATS cannot accept any responsibility for issues. If you are going to be arriving late (after 8pm) please speak to a member of staff.
    A non refundable deposit of 25% of the total cost of the holiday will be due on booking. We advise you to make sure that you have sufficient holiday insurance as this amount is non refundable. Full payment of the total cost is due 8 weeks before the start of your holiday.
    Some properties require a damage deposit which is refundable after LAKELAND RETREATS is happy with the condition of the property. This would be to cover the cost on any damage to furniture, goods or extra cleaning needed. You will be emailed with a written report before the deduction of any monies.
    If for any reason beyond the agents control the property booked becomes unavailable to let or has been deemed unsuitable for holiday letting on the date booked, all monies will be refunded in full. Where alternative accommodation cannot be offered you shall have no further claims on the owner or LAKELAND RETREATS.
    Lost property should be reported as soon as possible to LAKELAND RETREATS and will be kept at our office for 14 days. A charge of £10 plus p+p will be charged to a debit card or credit card. LAKELAND RETREATS do not take responsibility for returning any items. Food and drink will not be kept.
    All our properties are non smoking. Smoking outside the properties is allowed as long as smoke does not enter the property and all evidence is cleared up before vacating.
    If you want to make a complaint or report any damage, you must do so immediately to LAKELAND RETREATS as no action can or will be taken after your holiday. Any compensation from the owner will only be considered if the complaint is put in writing.
    Cots and highchairs are available either in the property or can be collected from our office in Ambleside. Please note cots are provided without linen. Both items must be erected and checked by the guest before using. If there is any concerns with either you must phone or email LAKELAND RETREATS immediately.
  11. PETS
    Pets are allowed at some properties on the condition that they are not allowed upstairs or on any furniture. It is up to you to ensure no evidence of the pet is left in the property or in the garden. Failure to do this may incur charges. Properties that advertise a garden may not be fully enclosed just because they are pet friendly. Please clarify at the office. No pet must be left alone in the property at any time.
    Electricity/gas/oil/water are included in the cost of the holiday. Fuel is not always left for open fires or wood fires but you can contact the office to arrange a delivery before your arrival at an extra charge. Wi-Fi will be available at most properties but we cannot guarantee service due to the location and third party agreements. Any appliance stated in the description should be working. If this is not the case we shall endeavour to fix it but no compensation will be given.
    Whilst every effort goes into the details in our website, if there is any aspect of the property that you are unsure about please contact the office for clarification. LAKELAND RETREATS or the owner cannot be held responsible or liable for any inaccuracy.
    No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to you, a member of the party or any invited person, or any car and its contents, or any possession of you or persons defined as above.
    Whilst LAKELAND RETREATS will where possible minimise the cost of your cancellation we strongly recommend that you take out adequate holiday insurance including cancellation.

    1. We may be able to move the booking to a different date. Any extra brochure cost will be payable. If the new booking is cheaper a refund will be given.
    2. If we are able to relet the property you will be due back all monies paid less your non refundable deposit. There will be an admin fee of £40 plus vat.
    3. If your holiday is longer the 8 weeks away, you will lose your non refundable deposit.
    4. If you have to cancel within 8 weeks, the cost of your holiday will not be refunded, except where the booking is moved to a different date or we are able to relet the property.
    Neither the owner, nor LAKELAND RETREATS can accept responsibility or pay any compensation where events are beyond our control with unforeseen circumstances such as natural disaster, fire, flood, weather damage or adverse weather conditions, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and/or similar situations.
    We all know our cottages personally and are always on hand to provide you with as much information as possible to ensure the property you book meets your needs. Our descriptions are regularly reviewed to ensure they accurately describe the accommodation but if you require more detailed information such as the number of stairs or size of the shower cubicle, please ask for a copy of the property’s Access Statement and we’ll happily send it over to you before you make your booking.