If you wish to speak to us about a forthcoming holiday, do call us on 015394 34011.
If you’re unable to get through, please leave a message quoting your date of departure and 4 digit booking reference and we will call you back as soon as we are able to do so. Alternatively, please get in touch through our contact form with the same information and we will either email you or call you back as soon as possible.
Being a small family business here at Lakeland Retreats, we understand the growing concern among our valued customers regarding the impact that the Coronavirus may have on their lives and indeed, on their forthcoming holiday here in the Lakes.
UPDATE 23rd March 2020
We understand the growing concern among our valued customers, our owners and our local community regarding the impact that Coronavirus is having on our lives and our thoughts are with all those who are affected in some way, including the NHS and other front line services who are working tirelessly on our behalf.
Over the weekend, we made what we feel is the most responsible decision in helping combat the spread of Coronavirus in our beautiful part of the Lakes and to close our Ambleside office with immediate effect and postpone all arrivals up to Monday 18th May 2020.
We will be contacting all our customers, starting with those who were due to arrival imminently.
In light of this, and in order for our small team to cope with the high volume of calls we are receiving, we would be most grateful if you would:
Email us with your date of departure and 4 digit booking reference and we will either call or email you back as soon as we are able to discuss your booking.
We are offering customers the ability to move their holiday dates up to 12 months ahead and to waiver any amendment fees for those customers who were due to stay in one of our properties between now and 18th May and where the booking was made prior to 16th March 2020.
We are continuing to follow daily guidance from the Government and Department for Health and Social care and implement any further changes that may be necessary and advise our customers accordingly.
Thank you for your continued support,
Michelle and Adam
19th March 2020 update
We are continuing to follow guidance from the Government and Department for Health and Social care and at present, the Government hasn’t imposed any travel restrictions within the UK but of course, if the situation changes, we will follow any new guidelines and advise our customers accordingly.
We are currently working very hard to support and reassure you as best we can.
- We are waiving any amendment fees for those customers who are due to stay in one of our properties between now and 30th April where the booking was made prior to 16th March 2020 and need to change the date of their holiday.
- These dates will be reviewed regularly.
- At least 48 hours needs to be given prior to your arrival date
Michelle and Adam